This Privacy Policy describes how GLIZZLEMANIA (“we,” “us,” “our”) collects, uses, stores, and discloses personal information when you visit or make a purchase from https://glizzlemania.lol . This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario privacy framework.

1. Information We Collect

1.1 Information You Provide

  • Full name and email address (required for order confirmation and communications);
  • Billing address (for payment verification);
  • Payment information (processed by Stripe; we do not store full card details);
  • Order and transaction history;
  • Any messages or communications you send us.

1.2 Automatically Collected Information

When you visit the Site, we and our service providers may automatically collect:

  • IP address and approximate geographic location;
  • Browser type, device type, and operating system;
  • Pages viewed, time spent, and referral source;
  • Cookies, session tokens, and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your ticket and merchandise orders;
  • Send order confirmations, pickup instructions, and event updates;
  • Prevent fraud and unauthorized transactions;
  • Improve Site functionality and user experience;
  • Comply with legal obligations under Canadian law;
  • Respond to your inquiries and support requests.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

  • With WooPayments / Stripe to process your payment securely;
  • With our hosting or caching provider (SpeedyCache) to deliver the Site;
  • With law enforcement, regulators, or courts when required by applicable law;
  • With successors or acquirers in the event of a business sale or merger, subject to equivalent privacy protections;
  • With event venue operators where necessary for access management (name/ticket verification only).

4. Payment Processing

Your payment card information is transmitted directly to Stripe Inc., our payment processor. We do not store or have access to your full credit card number, CVV, or other sensitive financial data. Stripe’s handling of your payment data is governed by their Privacy Policy at stripe.com/privacy. Stripe is PCI-DSS Level 1 certified.

5. Cookies & Tracking

This Site uses CookieAdmin Pro to manage cookie consent in compliance with Canadian and international privacy standards. Cookies may include:

  • Essential cookies: Required for the Site to function (cart, session, security tokens);
  • Analytics cookies: Used to understand how visitors interact with the Site;
  • Performance/caching cookies: Used by SpeedyCache to optimize load times.

You may manage or withdraw cookie consent at any time via the cookie consent banner or settings on the Site. Withdrawing consent for non-essential cookies will not affect your ability to complete a purchase.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order and transaction records (not personal data) are retained for a minimum of 7 years for accounting and legal compliance purposes under Canadian tax law.

7. Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent to non-essential data uses (subject to legal or contractual limitations);
  • Complain to the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated.

To exercise any of these rights, contact us at [[email protected]]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL encryption, secure payment handling via Stripe, and server-side caching through SpeedyCache. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites, sponsor pages, or social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact & Complaints

Privacy inquiries: [[email protected]]

Office of the Privacy Commissioner of Canada: www.priv.gc.ca | 1-800-282-1376

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